Exceptional customer
experience, 24/7.
Powered by AI.
Front Desk AI agents answer questions, resolve routine requests, and hand off to your team when human judgement is required — so your business never misses a customer.
- No credit card required
- Setup in minutes
- Cancel anytime
Front Desk Agent
Online · UK
Hi — how can I help today?
Can I reschedule my installation on Thursday to next Tuesday?
Of course. I can see your booking for Thursday 18 July. Tuesday 23 July has slots at 09:00, 11:30 and 14:00. Which suits?
11:30 please.
Booking updated · Confirmation sent
Resolved in 42 seconds · No staff action required
Conversations
24,680
▲ 28% vs last month
Resolved
21,142
▲ 31% vs last month
Trusted by businesses across the UK
- Harvey Nichols
- Octopus Energy
- The Independent
- Huel
- Digital Garage
- RICS
The problem
Customers expect instant answers. Most businesses can’t keep up.
Repetitive questions, out-of-hours enquiries, and inconsistent replies quietly compound into slower response times, lower satisfaction, and lost revenue.
53%
of customers expect an instant response
£62B
lost each year to poor customer service
80%
of leads go to the first competitor to reply
2.5×
higher cost for manual customer support
Our solution
One AI agent for every routine customer conversation.
Front Desk is a Customer Experience Agent — not a chatbot. It gives customers accurate answers, completes approved actions, and escalates when human judgement is required.
- Human-quality conversations trained on your business
- Grounded answers from approved knowledge sources
- Completes approved actions — bookings, updates, quotes
- Escalates to your team with full context when needed
Visitor
Front Desk Agent
Outcome
- Appointment booked
- Lead captured
- Customer notified
Product demo
See a real question resolved end-to-end.
Every conversation follows the same discipline — identify intent, ground the answer, complete the action, record the outcome.
Front Desk Agent
Online · UK
Hi — how can I help today?
Can I reschedule my installation on Thursday to next Tuesday?
Of course. I can see your booking for Thursday 18 July. Tuesday 23 July has slots at 09:00, 11:30 and 14:00. Which suits?
11:30 please.
Booking updated · Confirmation sent
Resolved in 42 seconds · No staff action required
- 1
Customer asks
“Can I return an item I bought last week?”
- 2
Agent identifies intent
Return eligibility check against your policy.
- 3
Grounded answer
“Yes — within 30 days if unopened. I can start it now.”
- 4
Approved action
Return label generated. Refund scheduled on receipt.
- 5
Outcome recorded
Ticket resolved. Data written to your helpdesk.
How it works
Six steps from signup to measurable outcomes.
No specialist implementation required for standard setups. Enterprise onboarding available for regulated deployments.
- 01
Connect
Connect your website, helpdesk, and messaging channels.
- 02
Train
Add approved knowledge — docs, FAQs, policies, product data.
- 03
Configure
Define actions, escalation rules, and human approval points.
- 04
Review
Test responses in a sandbox before customers see them.
- 05
Launch
Go live on the channels you choose, with a kill switch on standby.
- 06
Improve
Measure outcomes and refine with weekly performance reviews.
Powerful features
Everything you need to run customer experience with rigour.
Each capability is measurable, auditable, and mapped to a business outcome.
Instant responses
24/7 answers with sub-second first response.
Grounded knowledge
Source-aware replies with freshness controls.
Analytics
Volume, resolution, escalation, and demand themes.
Lead qualification
Capture, score, and route qualified enquiries.
Bookings & appointments
Schedule directly into your calendar.
Omnichannel
Website, email, WhatsApp, and Messenger.
Smart routing
Route to the right human every time.
Human handoff
Seamless escalation with full transcript.
Secure & compliant
UK-hosted, GDPR-aligned, enterprise-ready.
Business outcomes
Measurable results from live deployments.
Reported by named customers over defined measurement periods. Full case studies available on request.
38%
Increase in conversion rate
Carter Electrical Services
60%
Reduction in response time
Northline Logistics
3.2×
More qualified leads
Fieldwork Studio
72%
Requests resolved without staff
Halston Retail
Use cases
Built for the conversations your business already has.
B2B Services
“Do you install commercial EV chargers?”
Enquiry qualified · Consultation booked
Ecommerce
“Where is my order — placed Tuesday?”
Tracking sent · Support ticket avoided
Local & Appointments
“Any dentist appointments this Saturday?”
Slot confirmed · Reminder scheduled
Agencies
“Can you help with a £30k rebrand in Q3?”
Qualified · Routed to new-business team
SaaS
“How do I invite my accountant to the workspace?”
Walkthrough delivered · Feature adopted
Multi-location
“Are you open on the bank holiday in Leeds?”
Location-specific hours · Directions sent
Dashboard
Operate the whole customer conversation from one place.
Inbox, knowledge, actions, analytics, and audit — designed for the operator, not the engineer.
Dashboard
Total Conversations
24,680
▲ +28%
Resolved
21,142
▲ +31%
Leads Captured
6,352
▲ +40%
Conversations over time
1,048 · Jun 10
Integrations
Works with the tools you already run.
Two-way connectors with clear data-read and data-write permissions. Add custom systems via API.
- WordPress
- Shopify
- WooCommerce
- Stripe
- Calendly
- Mailchimp
- HubSpot
- Salesforce
- Zendesk
- Intercom
- Slack
- Google Calendar
Missing something? Request an integration
“
Front Desk has transformed how we engage with our customers. We respond instantly, qualify more leads, and our conversion rate has increased by 38%.
James Carter
Managing Director, Carter Electrical Services
38%
Conversion
60%
Response time
3.2×
Qualified leads
Simple, transparent pricing
Start free. Scale when you grow.
All plans include a 7-day free trial. Prices exclude VAT. Cancel anytime.
Starter
For small teams launching one agent.
- 1 website
- 1 AI agent
- 1,000 conversations / month
- Email support
- Standard integrations
Growth
For growing businesses across multiple workflows.
- 3 websites
- 5 AI agents
- 10,000 conversations / month
- Priority support
- All integrations
Business
For established businesses with advanced needs.
- 10 websites
- Unlimited agents
- Unlimited conversations
- Dedicated support
- SSO & audit logs
Enterprise
For custom security, procurement, and SLAs.
- Custom integrations
- Advanced security
- SLA & onboarding
- Dedicated account manager
- Data Processing Agreement
UK-hosted data GDPR-aligned DPA available
Frequently asked
Answers before you sign up.
Need more detail? Read the full documentation or talk to sales.
- An AI agent that answers customer questions, resolves routine requests, and escalates to your team when human judgement is required. Unlike a chatbot, it can complete approved business actions.
Give every customer a faster path to an answer.
Launch a Customer Experience Agent for your business and see which conversations it can resolve from day one.
- No credit card required
- Human handoff included
- Cancel anytime
- UK-hosted, GDPR-aligned