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AI agents that deliver exceptional customer experience

Exceptional customer experience. 24/7.Powered by AI.

Front Desk AI agents handle conversations, resolve issues, and drive conversions, so your business never misses a customer.

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  • Setup in minutes
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Front Desk Agent

Online · UK

Hi — how can I help today?

Can I reschedule my installation on Thursday to next Tuesday?

Of course. I can see your booking for Thursday 18 July. Tuesday 23 July has slots at 09:00, 11:30 and 14:00. Which suits?

11:30 please.

Booking updated · Confirmation sent

Resolved in 42 seconds · No staff action required

Type your message…

Conversations

24,680

▲ 28% vs last month

Resolved

21,142

▲ 31% vs last month

Trusted by businesses across the UK

The problem

Customers expect instant answers. Most businesses cannot keep up.

Slow responses, missed enquiries, and manual service processes create lost revenue, higher operating costs, and poor customer experiences.

  • Slow response times

    Customers leave before your team can reply.

  • Missed customer enquiries

    Unanswered questions become lost sales and avoidable churn.

  • Repetitive manual work

    Repeated requests take staff away from higher-value work.

  • Inconsistent service quality

    Customers receive different answers depending on who responds.

The solution

One AI team that never misses a customer.

Front Desk handles customer conversations from first contact to resolution, helping your team respond instantly, qualify enquiries, answer questions, and complete more customer journeys around the clock.

From enquiry to new business

Always on

  1. Customer

    Asks about a service

    What is available and when?

  2. Front Desk AI

    Understands the request

    Answers using your business knowledge.

  3. Business action

    Qualifies and books

    Captures the enquiry and schedules the next step.

  4. Business outcome

    Wins a new customer

    A complete journey, without waiting for staff.

  • Instant Responses

    Respond to customers within seconds, any time of day.

  • Business Knowledge

    Use your products, services, pricing, and policies to answer accurately.

  • Lead Qualification

    Identify serious enquiries before your team becomes involved.

  • Appointment Booking

    Schedule meetings and consultations automatically.

  • Human Handoff

    Transfer complex conversations to your team with complete context.

  • Continuous Availability

    Provide consistent customer service twenty-four hours a day.

Start Free for 7 Days Watch Demo

Product demo

See every customer conversation become business value.

Watch how Front Desk responds instantly, understands customer intent, recommends the right action, and completes work automatically while keeping your team informed.

Conversation workspace

Consultation enquiry · Website

Resolved

Emma Reed

Started today at 10:14

Human handoff available
  1. Emma Reed

    I'd like to book a consultation for next week.

  2. Front Desk

    I'd be happy to arrange that. Is Tuesday or Thursday better for you?

  3. Emma Reed

    Thursday afternoon, please.

  4. Front Desk

    Thursday at 2:30 pm is available. Can I confirm emma@northstarstudio.co.uk as your email?

  5. Emma Reed

    Yes, that's right.

  6. Front Desk

    You're booked for Thursday at 2:30 pm. I've emailed the details and added the consultation to the team's calendar.

Internal note

Visible to team only

Qualified design consultancy lead. Consultation owner: Maya Patel.

Response ready2m 04s to resolution

Customer profile

Customer
Emma Reed
Company
Northstar Studio
Contact
emma@northstarstudio.co.uk
Previous conversations
2
Customer value
New business
Lead status
Consultation booked

Knowledge used

96% confidence

Suggested answer: Offer available consultation times and confirm contact details before booking.

  • Consultation booking guideDocumentation
  • Rescheduling policyPolicy
  • Discovery consultationService

Automation timeline

  1. Conversation received

    Website

  2. Response sent

    Intent: consultation booking

  3. Lead qualified

    Business enquiry · 10–20 employees

  4. Appointment booked

    Thursday · 2:30 pm

  5. Confirmation sent

    Email delivered

  6. CRM updated

    Lead moved to Consultation booked

Today's operations

Representative workspace values
Active conversations
12
Resolved today
34
Bookings created
7
Average response time
4 sec
Start Free for 7 Days Watch Full Demo

Six steps from signup to measurable outcomes.

No specialist implementation required for standard setups. Enterprise onboarding available for regulated deployments.

  1. 01

    Connect

    Connect your website, helpdesk, and messaging channels.

  2. 02

    Train

    Add approved knowledge — docs, FAQs, policies, product data.

  3. 03

    Configure

    Define actions, escalation rules, and human approval points.

  4. 04

    Review

    Test responses in a sandbox before customers see them.

  5. 05

    Launch

    Go live on the channels you choose, with a kill switch on standby.

  6. 06

    Improve

    Measure outcomes and refine with weekly performance reviews.

Everything you need to run customer experience with rigour.

Each capability is measurable, auditable, and mapped to a business outcome.

  • Instant responses

    24/7 answers with sub-second first response.

  • Grounded knowledge

    Source-aware replies with freshness controls.

  • Analytics

    Volume, resolution, escalation, and demand themes.

  • Lead qualification

    Capture, score, and route qualified enquiries.

  • Bookings & appointments

    Schedule directly into your calendar.

  • Omnichannel

    Website, email, WhatsApp, and Messenger.

  • Smart routing

    Route to the right human every time.

  • Human handoff

    Seamless escalation with full transcript.

  • Secure & compliant

    UK-hosted, GDPR-aligned, enterprise-ready.

Measurable results from live deployments.

Reported by named customers over defined measurement periods. Full case studies available on request.

38%

Increase in conversion rate

Carter Electrical Services

60%

Reduction in response time

Northline Logistics

3.2×

More qualified leads

Fieldwork Studio

72%

Requests resolved without staff

Halston Retail

Built for the conversations your business already has.

  • B2B Services

    “Do you install commercial EV chargers?”

    Enquiry qualified · Consultation booked

  • Ecommerce

    “Where is my order — placed Tuesday?”

    Tracking sent · Support ticket avoided

  • Local & Appointments

    “Any dentist appointments this Saturday?”

    Slot confirmed · Reminder scheduled

  • Agencies

    “Can you help with a £30k rebrand in Q3?”

    Qualified · Routed to new-business team

  • SaaS

    “How do I invite my accountant to the workspace?”

    Walkthrough delivered · Feature adopted

  • Multi-location

    “Are you open on the bank holiday in Leeds?”

    Location-specific hours · Directions sent

Operate the whole customer conversation from one place.

Inbox, knowledge, actions, analytics, and audit — designed for the operator, not the engineer.

Dashboard

Total Conversations

24,680

▲ +28%

Resolved

21,142

▲ +31%

Leads Captured

6,352

▲ +40%

Conversations over time

1,048 · Jun 10

Works with the tools you already run.

Two-way connectors with clear data-read and data-write permissions. Add custom systems via API.

  • WordPress
  • Shopify
  • WooCommerce
  • Stripe
  • Calendly
  • Mailchimp
  • HubSpot
  • Salesforce
  • Zendesk
  • Intercom
  • Slack
  • Google Calendar

Missing something? Request an integration

“

Front Desk has transformed how we engage with our customers. We respond instantly, qualify more leads, and our conversion rate has increased by 38%.
JC

James Carter

Managing Director, Carter Electrical Services

Start free. Scale when you grow.

All plans include a 7-day free trial. Prices exclude VAT. Cancel anytime.

Starter

£84/month

For small teams launching one agent.

  • 1 website
  • 1 AI agent
  • 1,000 conversations / month
  • Email support
  • Standard integrations
Start Free for 7 Days
Most popular

Growth

£199/month

For growing businesses across multiple workflows.

  • 3 websites
  • 5 AI agents
  • 10,000 conversations / month
  • Priority support
  • All integrations
Start Free for 7 Days

Business

£399/month

For established businesses with advanced needs.

  • 10 websites
  • Unlimited agents
  • Unlimited conversations
  • Dedicated support
  • SSO & audit logs
Start Free for 7 Days

Enterprise

Custom

For custom security, procurement, and SLAs.

  • Custom integrations
  • Advanced security
  • SLA & onboarding
  • Dedicated account manager
  • Data Processing Agreement
Contact Sales

UK-hosted data GDPR-aligned DPA available

Answers before you sign up.

Need more detail? Read the full documentation or talk to sales.

  • An AI agent that answers customer questions, resolves routine requests, and escalates to your team when human judgement is required. Unlike a chatbot, it can complete approved business actions.

Give every customer a faster path to an answer.

Launch a Customer Experience Agent for your business and see which conversations it can resolve from day one.

Start Free for 7 Days Book a Demo
  • No credit card required
  • Human handoff included
  • Cancel anytime
  • UK-hosted, GDPR-aligned